Telephone Systems – Electrova

Telephone System Solutions by Electrova

Modern Telecommunication Systems for Seamless Business Connectivity

At Electrova, we design and implement advanced business telephone systems that empower organizations to communicate effectively, securely, and cost-efficiently. Our solutions range from traditional PBX systems to next-generation IP-based telephony (VoIP), ensuring your business is future-ready.

We specialize in delivering scalable voice communication platforms for small businesses, large enterprises, and multi-site organizations across Albania and beyond.

🧠 What Are Business Telephone Systems?

Business telephone systems are centralized voice communication networks that connect internal users and external callers. With Electrova’s expertise, your business benefits from:

✔ Efficient internal & external call management
✔ Multi-location communication through VoIP/IP PBX
✔ Integration with CRM and other IT systems
✔ Enhanced call features for modern work environments

🔧 Electrova Telephone System Offerings

✅ 1. IP PBX Systems

Modern, flexible, and cost-effective solutions for businesses of all sizes.

Protocol: SIP (Session Initiation Protocol)
Features: Voicemail-to-email, call forwarding, auto-attendant (IVR), conference calling
Scalability: Supports from 10 to 10,000+ extensions
Brands Supported: Yeastar, Grandstream, Cisco, Avaya, Panasonic

✅ 2. VoIP (Voice over Internet Protocol) Solutions

High-quality voice calls over existing data networks.

Benefits: Reduced call costs, especially for international calls
Softphone Support: Desktop and mobile apps for remote teams
HD Voice: Crystal-clear communication
Security: Encrypted voice data for privacy and protection

✅ 3. Hybrid PBX Systems

Combines traditional analog systems with modern VoIP/IP technology.

Ideal for businesses transitioning from legacy systems to VoIP
Enables use of existing analog lines with SIP trunks

✅ 4. Call Center & Contact Center Solutions

Fully-featured systems designed for customer support and sales teams.

Call queuing and routing
Call recording and analytics
CRM integration for customer data access during calls
Wallboard displays for live monitoring

📊 Key Features of Electrova Telephone Systems

Feature	Description
Auto-Attendant (IVR)	Directs callers to the right department using voice menus
Voicemail-to-Email	Receive voice messages directly in your email inbox
Call Recording	Record calls for training, compliance, and quality assurance
Multi-Site Connectivity	Unified communication across multiple locations
Mobile Integration	Employees can make/receive calls from their smartphones using softphone apps
Video Conferencing Support	Optional integration with video for unified communications

🏢 Industries We Serve

Sector	Application
Corporate Offices	Internal extensions, multi-branch connectivity, and secure communications
Healthcare Facilities	Nurse calling systems, patient room intercoms, and staff coordination
Hospitality & Hotels	Guest room telephony, PBX integration with PMS (Property Management System)
Educational Institutes	Campus-wide paging, staff intercom systems, and emergency communication
Retail & Call Centers	Multi-channel communication hubs for customer support and sales

🏆 Why Choose Electrova?

✅ End-to-End Service: Design, installation, configuration, and training
✅ Premium Hardware & Software: From leading brands like Cisco, Yeastar, Avaya, Grandstream
✅ European Standards Compliance: CE-certified and GDPR-ready solutions
✅ Integration Expertise: Connects with CRM, ERP, and other business applications
✅ Ongoing Support: 24/7 monitoring, maintenance contracts, and remote troubleshooting

With Electrova’s Telephone Systems, your business communication becomes smarter, faster, and more reliable—keeping you connected wherever your team works.