Refund Policy

At Electrova, we are committed to delivering cutting-edge smart security and automation solutions backed by unmatched customer support and satisfaction. We understand that every client’s investment in our technology is a step toward smarter living or more efficient business operations. That’s why we have developed a clear, fair, and professional refund policy that reflects our integrity and dedication to quality.

Eligibility for Refund

Refunds are applicable under specific conditions and are governed by the following terms:

• Product-Based Purchases:
  Customers may request a refund within 14 calendar days of receiving the product, provided the item is unused, undamaged, and returned in its original packaging with all accessories, manuals, and warranty documents intact.

• Service-Based Transactions:
  For services such as installations, configurations, or consultations, refunds may be considered only if the service was not delivered as agreed in the scope of work or if there is a verified fault directly attributable to Electrova’s personnel or procedures.

• Custom or Special Orders:
  Products that are custom-designed, configured, or ordered specifically for a client’s project are not eligible for refunds unless they are proven to be defective or incorrectly delivered.

Defective or Damaged Products

In the rare event that a product is defective, damaged during shipping, or does not meet the specifications outlined at the time of purchase, customers are entitled to a replacement, repair, or full refund. All claims must be reported within 7 days of delivery, accompanied by clear evidence (photos/videos) and proof of purchase.

Return Process

• Initiate your refund request by contacting Electrova’s Customer Support Team via email or phone within the refund eligibility period.

• Once your request is validated, you will receive detailed instructions on returning the product.

• After inspection and approval, the refund will be processed within 7 to 10 business days to the original method of payment.

Non-Refundable Conditions

• Products returned in a damaged or used condition not due to Electrova’s fault.

• Services that have already been rendered and accepted by the client.

• Delays or damages caused by third-party couriers or external installation teams not affiliated with Electrova.

• Software, digital products, or licensing once activated or downloaded.

Exceptional Circumstances

Electrova reserves the right to evaluate refund requests on a case-by-case basis, especially in large-scale B2B, governmental, or industrial projects. In such cases, refund terms will be governed by the signed contract or service-level agreement (SLA).

If you require further assistance regarding refunds, returns, or exchanges, please contact our customer care at:

📧  info@electrova.al
📞 +355 69 486 2876

We value your trust and aim to resolve all matters promptly, ensuring your experience with Electrova remains efficient, secure, and satisfaction-driven.